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The Fundamental Secrets to Customer Service Skills

ID : 40490   
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This course provides guidelines and best practices for providing outstanding customer service that will enable participants to build, maintain, and increase a loyal customer base. Course goals include: define customer service; understand who your customers are; understand qualifies and characteristics of a good service provider; demonstrate empathy; adaptability to different generations; demonstrate how to calm an upset customer; and understanding how your emotions impact the customer service you provide.

Class Details

1 Sessions
Weekly - Wed

Main Campus - Buchanan Hall

Kelly Carman 

CEUs : 0.6



View Series Information

Registration Closes On
Friday, March 27, 2020 @ 11:59 PM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
4/1/2020 - 4/1/2020 Weekly - Wed 9:00 AM - 4:00 PM Waterloo, Main Campus - Buchanan Hall  Map, Room: 121 Kelly Carman