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How to Control Telephone Conversations with Customers

ID : 40492   
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This course provides guidelines and best practices enabling participants to work over the phone with customers, and present an image that reflects confidence, credibility, and capability. Course goals include: describe how communicating over the phone is different than face-to-face; properly greet, transfer and place a caller on hold; answer questions professionally and thoroughly; and handle upset customers.

Class Details

1 Sessions
Weekly - Tue

Webinar / Online

Kelly Carman 

CEUs : 0.3



Registration Closes On
Tuesday, October 27, 2020 @ 12:00 AM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
10/27/2020 - 10/27/2020 Weekly - Tue 9:00 AM - 12:00 PM Online, Webinar / Online  Map Kelly Carman