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How to Control Telephone Conversations with Customers

ID : 40492   
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This course provides guidelines and best practices enabling participants to work over the phone with customers, and present an image that reflects confidence, credibility, and capability. Course goals include: describe how communicating over the phone is different than face-to-face; properly greet, transfer and place a caller on hold; answer questions professionally and thoroughly; and handle upset customers.

Class Details

1 Sessions
Weekly - Wed

Location
Main Campus - Buchanan Hall

Instructor
Kelly Carman 

CEUs : 0.3

Tuition 

$59.00


Registration Closes On
Sunday, April 12, 2020 @ 11:59 PM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
4/15/2020 - 4/15/2020 Weekly - Wed 9:00 AM - 12:00 PM Waterloo, Main Campus - Buchanan Hall  Map, Room: 121 Kelly Carman