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February 2020 Webinar-Handling Hot Customers with a Cool Head

ID : 41534   
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Most people shy away from angry and upset customers. They're never easy to handle, but it's precisely the time that you can make a real difference. Instead of never returning to do business again and spreading the word about your bad customer service, these "hot" customers are giving you a chance to make it right.  In this 30-minute webinar, learn how to cool these hot situations down by learning a 3-step process taught by customer service instructor, Kelly Carman.  Webinar link: 

Class Details

1 Sessions
Weekly - Wed

Off Campus

Kelly Carman 

CEUs : 0.05



Registration Closes On
Tuesday, February 25, 2020 @ 11:59 PM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
2/26/2020 - 2/26/2020 Weekly - Wed 10:00 AM - 10:30 AM NA, Off Campus  Map, Room: Classroom-General Kelly Carman 

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