Business & Professional Development >> Business Development & Entrepreneur
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Learn skills necessary to start, build, operate, or expand your business.

 

Call 319-296-4290 for course questions or email Business and Community Education. Please be prepared to provide the class ID.

Hawkeye Business and Community Education provides professional skill development for individuals and businesses. Browse a complete list of our courses or course series and if you do not see the type of course you are looking for contact us to learn more about designing customized training for your workforce.

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Do you have a strategy for your supply chain? Is it aligned? Do you understand the decisions and tradeoffs? This online series and business simulation tool will help you understand how to unlock the value in your supply chain, identify and assess supply chain risks, and find the value added opportunities in logistics.

Start date: 10/04/2017

Tuition: $975.00

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This 2 day A3 Problem Solving course is activity based and designed to solve specific problems. It defines the current condition and looks at the root cause of the issue. The A3 guides the user to define clear steps to implement changes and builds accountability.  Participants will experience a simple and effective way to truly understand the way work happens now and how it can be redesigned effectively.        As a result of this workshop participants should be able to: Explain why continuous improvement is needed and why it is easier said than done List advantages of A3 Problem Solving and describe how it is used to eliminate waste and reduce variation Distinguish between value added and non-value added activities Apply A3 thinking along with basic quality tools (cause & effect, multi-voting, value stream mapping, process flow, pictograph, Pareto, run chart, 5-why, 3L5W, scatter diagram, histogram, etc.) to solve actual work related problems

Start date: 10/19/17

End date: 10/20/17

Tuition $449.00

Location : Main Campus - Buchanan Hall Location : 
  Main Campus - Buchanan Hall.

Room :  121



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This course provides guidelines and best practices for providing outstanding customer service that will enable participants to build, maintain, and increase a loyal customer base.            COURSE GOALS Define customer service Understand who your customers are Understand qualifies and characteristics of a good service provider Demonstrate empathy Adaptability to different generations Demonstrate how to calm an upset customer Understanding how your emotions impact the customer service you provide

Start date: 08/31/17

End date: 08/31/17

Tuition $150.00

Location : Main Campus - Buchanan Hall Location : 
  Main Campus - Buchanan Hall.

Room :  121



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This course provides guidelines and best practices enabling participants to work face to face with customers, and present an image that reflects confidence, credibility, and capability.   COURSE GOALS Describe how face to face customer service is different Properly greet customers and represent your business Answering questions professionally and thoroughly Handling upset customers

Start date: 09/21/17

End date: 09/21/17

Tuition $75.00

Location : Main Campus - Buchanan Hall Location : 
  Main Campus - Buchanan Hall.

Room :  Not Assigned



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This course provides guidelines and best practices enabling participants to work over the phone with customers, and present an image that reflects confidence, credibility, and capability.   COURSE GOALS Describe how communicating over the phone is different than face to face Properly greet, transfer and place a caller on hold Answering questions professionally and thoroughly Handling upset customers

Start date: 09/07/17

End date: 09/07/17

Tuition $75.00

Location : Main Campus - Buchanan Hall Location : 
  Main Campus - Buchanan Hall.

Room :  121



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This course provides guidelines and best practices enabling participants to work face to face with customers, and present an image that reflects confidence, credibility, and capability.   This course provides guidelines and best practices enabling participants to express ideas clearly, accurately, and professionally in business writing, either in a letter, email, text or social media.   COURSE GOALS Explain different options for written communication Planning your message Organizing your message so audience will understand it Polishing your message to ensure it communicates message you want Giving bad news in writing Writing a business letter Writing a business email/text Responding to angry customers

Start date: 09/14/17

End date: 09/14/17

Tuition $75.00

Location : Main Campus - Buchanan Hall Location : 
  Main Campus - Buchanan Hall.

Room :  121



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This course will equip participants with the right attitude and strategies to handle customers who are not pleased with the organization so they can more confidently represent the business favorably and themselves professionally.   COURSE GOALS Comprehend the value of complaining customers and leveraging the opportunity to improve the organization. Be exposed to a variety of strategies and practice selecting the best technique for controlling an upset customer situation. Practice the 5 Step Recovery Process in various customer scenarios. Review techniques and practice framing a conversation or email that will resolve a heated exchanged between a customer service employee and client.    

Start date: 10/05/17

End date: 10/05/17

Tuition $75.00

Location : Main Campus - Buchanan Hall Location : 
  Main Campus - Buchanan Hall.

Room :  121 A



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This course will show the importance of delivering exceptional customer service to others within their organization and its affect to the quality and speed of service delivered to external customers.  Participants will become self-aware of their level responsiveness, communication, teamwork and problem solving skills to help their organization succeed.                                  COURSE GOALS Describe how internal customer service similar and different to external customer service. Explain why it is important to deliver good internal customer service and how that impact the service delivered to the external client. Explore ways the 5 R’s/ Principles of Internal Customer Service can be integrated into one’s job. Review effective communication skills. Practice conflict management steps. Review and identify ways to become a better team member.

Start date: 09/28/17

End date: 09/28/17

Tuition $75.00

Location : Main Campus - Buchanan Hall Location : 
  Main Campus - Buchanan Hall.

Room :  Not Assigned



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Many organizations are turning to project management to help them plan and control their businesses.  As a result, Project Management is recognized as one of the fastest growing professions today.  The combination of business expectations and the fast pace of the manufacturing industry poses unique challenges for project managers on IT projects.  Project Management Fundamentals for MFG Projects provides the basics for project managers by introducing essential project management concepts and methods for the manufacturing professional.  Through discussion, workshops and real world examples, participants learn how to identify project components, organize them effectively and control the project from the earliest steps of developing the project charter through the final steps of a project - documenting lessons learned.        

Start date: 09/28/17

End date: 09/29/17

Tuition $449.00

Location : Main Campus - Buchanan Hall Location : 
  Main Campus - Buchanan Hall.

Room :  106



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Learn the fundamentals of QuickBooks to track the finances of your business. Learn the sales process, how to track revenue, manage expenses, reconcile bank transactions, set up files, customize forms, create reports and graphs, and much more. This class is taught on PC's, not Mac computers. Textbook is included.

Start date: 10/03/17

End date: 10/05/17

Tuition $159.00

Location : Cedar Falls Center Location : 
  Cedar Falls Center.

Room :  114



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Expand your knowledge of QuickBooks. In this class you will learn how to set up inventory, track and pay sales tax, handle payroll, create estimates and sales orders, budget, make adjustments, and complete year-end procedures. This class is taught on PC's not Mac computers. Textbook is included.

Start date: 10/10/17

End date: 10/10/17

Tuition $99.00

Location : Cedar Falls Center Location : 
  Cedar Falls Center.

Room :  114



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Get under the hood of inbound marketing and learn how to monitor measure and manage the integrated results of your inbound marketing activities at a more advanced level. We’ll focus on the data that actually matters and how it is influenced by visitor/user engagement. Gain deeper insights into user behavior; learn how to track meaningful conversions, measure visitor engagement and how to use landing pages more effectively – including how to create forms that get results. Agenda Unit 1 Visitor engagement Understanding the user experience – fact and friction Identifying your metrics – tracking the right things Integrating social media & email marketing results Unit 2 Analyzing visitor behavior Tracking & heat-mapping software Understanding Google Analytics – the key numbers Data analysis – entrance/exit pages etc. Unit 3 Leveraging conversion pages Landing page design best practices Landing page optimization – step by step Build Successful Forms for data collection Unit 4 Conversion tracking Defining the conversion process Using G/A funnels & goals How to identify friction in the funnel (user experience)

Start date: 11/06/17

End date: 12/01/17

Tuition $195.00

Location : Online



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