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Communication & Writing

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Hawkeye Business and Community Education provides professional skill development for individuals and businesses. Cutting-edge, rigorous and relevant career and technical education (CTE) prepares youth and adults for a wide range of high-wage, high-skill, high-demand careers . Browse a complete list of our courses or course series and if you do not see the type of course you are looking for suggest a course or contact us to learn more about designing customized training for your workforce.

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Handling Hot Customer Situations with a Cool Head 

This course will equip participants with the right attitude and strategies to handle customers who are not pleased with the organization so they can m ...  View More

Start date: 11/05/20

End date: 11/05/20

Tuition $59.00

Location : Main Campus - Buchanan Hall Location : 
  Main Campus - Buchanan Hall.

Room :  121

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How to Control Telephone Conversations with Customers 

This course provides guidelines and best practices enabling participants to work over the phone with customers, and present an image that reflects con ...  View More

Start date: 10/27/20

End date: 10/27/20

Tuition $59.00

Location : Webinar / Online Location : 
  Webinar / Online.

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Call 319-277-2490 to register


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How to Write Clear, Concise Communication to Customers 

This course provides guidelines and best practices enabling participants to express ideas clearly, accurately, and professionally in business writing, ...  View More

Start date: 10/29/20

End date: 10/29/20

Tuition $59.00

Location : Main Campus - Buchanan Hall Location : 
  Main Campus - Buchanan Hall.

Room :  121

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The Secret to Stellar Customer Service - Internal Customer Service 

This course will show the importance of delivering exceptional customer service to others within their organization and its affect to the quality and ...  View More

Start date: 11/03/20

End date: 11/03/20

Tuition $59.00

Location : Main Campus - Buchanan Hall Location : 
  Main Campus - Buchanan Hall.

Room :  108

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Business Writing 

Take away the key practices you need to develop and hone your business writing communication effectively and successfully. Get the best practices for ...  View More

Start date: 09/08/20

End date: 10/02/20

Tuition $195.00

Location : Online

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Business Writing for Busy Professionals 

You will learn strategies to write documents faster and better. You will learn how to customize your documents for a specific reader and to accomplish ...  View More

Start Date: upon registration

Tuition $450.00

Location : Online

More information online at:  http://protrainedu.org/Lumens/Business-Writing-for-Busy-Professionals/1331

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Certificate in Business Writing 

Discover the keys to successful writing for the workplace. Whether you are writing a report, memo, letter or publicity notice, business writing has so ...  View More

Start date: 06/01/20

End date: 08/28/20

Tuition $495.00

Location : Online

Call 319-296-4290 to register


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Certificate in Business Writing 

Discover the keys to successful writing for the workplace. Whether you are writing a report, memo, letter or publicity notice, business writing has so ...  View More

Start date: 09/08/20

End date: 11/27/20

Tuition $495.00

Location : Online

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Certificate in Workplace Communication 

Good communication in the workplace is more important than ever. And critical to your career advancement and success. Come get a comprehensive and int ...  View More

Start date: 06/01/20

End date: 08/28/20

Tuition $595.00

Location : Online

Call 319-296-4290 to register


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Certificate in Workplace Communication 

Good communication in the workplace is more important than ever. And critical to your career advancement and success. Come get a comprehensive and int ...  View More

Start date: 09/08/20

End date: 11/27/20

Tuition $595.00

Location : Online

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Communicating with Programmers 

Discover win-win tips on communicating with programmers to make your project go more smoothly and efficiently. Just one tip may make the difference be ...  View More

Start date: 08/03/20

End date: 08/28/20

Tuition $245.00

Location : Online

Call to register


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Communicating with Programmers 

Discover win-win tips on communicating with programmers to make your project go more smoothly and efficiently. Just one tip may make the difference be ...  View More

Start date: 11/02/20

End date: 11/27/20

Tuition $245.00

Location : Online

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