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Call 319-296-4290 for course questions or email Business and Community Education. Please be prepared to provide the class ID.

Hawkeye Business and Community Education provides professional skill development for individuals and businesses. Browse a complete list of our courses or course series and if you do not see the type of course you are looking for contact us to learn more about designing customized training for your workforce.

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Save $50 by registering for the series! Demonstrate that you have advanced skills in Microsoft Excel 2016 by completing a Microsoft Excel Series including Excel Level 1, Level 2 and Level 3! Learn how to enter data, work with numbers, edit worksheets, and change the appearance of worksheets. Acquire the ability to work with formulas and functions, format cell contents, create and edit charts, manage multi-sheet workbooks, and apply advanced functions and data analysis. You will also learn to create tables and outlines, utilize graphics and templates, use lookup functions, pivot tables, macros, advanced formatting and analysis tools, and how to collaborate and share workbooks in Excel. Three textbooks are included.

Start date: 10/17/2017

Tuition: $397.00

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This 2 day A3 Problem Solving course is activity based and designed to solve specific problems. It defines the current condition and looks at the root cause of the issue. The A3 guides the user to define clear steps to implement changes and builds accountability.  Participants will experience a simple and effective way to truly understand the way work happens now and how it can be redesigned effectively.        As a result of this workshop participants should be able to: Explain why continuous improvement is needed and why it is easier said than done List advantages of A3 Problem Solving and describe how it is used to eliminate waste and reduce variation Distinguish between value added and non-value added activities Apply A3 thinking along with basic quality tools (cause & effect, multi-voting, value stream mapping, process flow, pictograph, Pareto, run chart, 5-why, 3L5W, scatter diagram, histogram, etc.) to solve actual work related problems

Start date: 10/19/17

End date: 10/20/17

Tuition $449.00

Location : Main Campus - Buchanan Hall Location : 
  Main Campus - Buchanan Hall.

Room :  121



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Eight hours of continuing education for cosmetologists, barbers, and nail techs provided by Cosmetologists and Barbers of Iowa, Inc. (CBI) The session includes two hours of Iowa Law, and Disease Control, two hours of make-up application and air brush make up, two hours of men's haircuts, and the latest in ladies color, cuts and styles. For more information, call Affiliate #7, Magnificent Seven 319-296-7156.    

Start date: 10/22/17

End date: 10/22/17

Tuition $80.00

Location : Main Campus - Tama Hall Location : 
  Main Campus - Tama Hall.

Room :  102 & 106



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Four hours of continuing education for barbers provided by Cosmetologists and Barbers of Iowa, Inc. (CBI) The session includes two hours of Iowa Law, and two hours of Art of Barbering. For more information, call Affiliate #7, Magnificent Seven 319-296-7156.    

Start date: 10/22/17

End date: 10/22/17

Tuition $40.00

Location : Main Campus - Tama Hall Location : 
  Main Campus - Tama Hall.

Room :  102 & 106



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Two hours of continuing education for cosmetologists, barbers, and nail techs provided by Cosmetologists and Barbers of Iowa, Inc. (CBI) The session includes two hours of Iowa Law. For more information, call Affiliate #7, Magnificent Seven 319-296-7156.    

Start date: 10/22/17

End date: 10/22/17

Tuition $80.00

Location : Main Campus - Tama Hall Location : 
  Main Campus - Tama Hall.

Room :  102 & 106



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This course provides guidelines and best practices for providing outstanding customer service that will enable participants to build, maintain, and increase a loyal customer base.            COURSE GOALS Define customer service Understand who your customers are Understand qualifies and characteristics of a good service provider Demonstrate empathy Adaptability to different generations Demonstrate how to calm an upset customer Understanding how your emotions impact the customer service you provide

Start date: 08/31/17

End date: 08/31/17

Tuition $150.00

Location : Main Campus - Buchanan Hall Location : 
  Main Campus - Buchanan Hall.

Room :  121



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This course provides guidelines and best practices enabling participants to work face to face with customers, and present an image that reflects confidence, credibility, and capability.   COURSE GOALS Describe how face to face customer service is different Properly greet customers and represent your business Answering questions professionally and thoroughly Handling upset customers

Start date: 09/21/17

End date: 09/21/17

Tuition $75.00

Location : Main Campus - Buchanan Hall Location : 
  Main Campus - Buchanan Hall.

Room :  Not Assigned



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This course provides guidelines and best practices enabling participants to work over the phone with customers, and present an image that reflects confidence, credibility, and capability.   COURSE GOALS Describe how communicating over the phone is different than face to face Properly greet, transfer and place a caller on hold Answering questions professionally and thoroughly Handling upset customers

Start date: 09/07/17

End date: 09/07/17

Tuition $75.00

Location : Main Campus - Buchanan Hall Location : 
  Main Campus - Buchanan Hall.

Room :  121



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This course provides guidelines and best practices enabling participants to work face to face with customers, and present an image that reflects confidence, credibility, and capability.   This course provides guidelines and best practices enabling participants to express ideas clearly, accurately, and professionally in business writing, either in a letter, email, text or social media.   COURSE GOALS Explain different options for written communication Planning your message Organizing your message so audience will understand it Polishing your message to ensure it communicates message you want Giving bad news in writing Writing a business letter Writing a business email/text Responding to angry customers

Start date: 09/14/17

End date: 09/14/17

Tuition $75.00

Location : Main Campus - Buchanan Hall Location : 
  Main Campus - Buchanan Hall.

Room :  121



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This course will equip participants with the right attitude and strategies to handle customers who are not pleased with the organization so they can more confidently represent the business favorably and themselves professionally.   COURSE GOALS Comprehend the value of complaining customers and leveraging the opportunity to improve the organization. Be exposed to a variety of strategies and practice selecting the best technique for controlling an upset customer situation. Practice the 5 Step Recovery Process in various customer scenarios. Review techniques and practice framing a conversation or email that will resolve a heated exchanged between a customer service employee and client.    

Start date: 10/05/17

End date: 10/05/17

Tuition $75.00

Location : Main Campus - Buchanan Hall Location : 
  Main Campus - Buchanan Hall.

Room :  121 A



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This course will show the importance of delivering exceptional customer service to others within their organization and its affect to the quality and speed of service delivered to external customers.  Participants will become self-aware of their level responsiveness, communication, teamwork and problem solving skills to help their organization succeed.                                  COURSE GOALS Describe how internal customer service similar and different to external customer service. Explain why it is important to deliver good internal customer service and how that impact the service delivered to the external client. Explore ways the 5 R’s/ Principles of Internal Customer Service can be integrated into one’s job. Review effective communication skills. Practice conflict management steps. Review and identify ways to become a better team member.

Start date: 09/28/17

End date: 09/28/17

Tuition $75.00

Location : Main Campus - Buchanan Hall Location : 
  Main Campus - Buchanan Hall.

Room :  Not Assigned



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Prepare for an entry-level position in the IT sector by learning the basics of network and security. This certificate course will prepare you to take the CompTIA A+ exam for certification and provide the foundational knowledge for installation, preventative maintenance, networking, security and troubleshooting. Learn how to safely diagnose, resolve, and document common hardware and software issues. Course components include IT Fundamentals, IT Customer Service, and CompTIA A+. CompTIA A+ certification validates foundational computer knowledge for a career in IT. Tuition includes two textbooks and two CompTIA A+ vouchers for 220-901 and 220-902 exams, upon successful completion of the course.  

Start date: 09/13/17

End date: 12/21/17

Tuition $1,995.00

Location : Main Campus - Buchanan Hall Location : 
  Main Campus - Buchanan Hall.

Room :  114 CAD



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