Skip to main content

Business & Professional Development >> Management & Leadership
« back to courses page

Enhance or develop your management, leadership, or supervisory skills. Our engaging instructors will provide you with new techniques you can apply immediately to your work environment.

Hawkeye Business and Community Education provides professional skill development for individuals and businesses. Cutting-edge, rigorous and relevant career and technical education (CTE) prepares youth and adults for a wide range of high-wage, high-skill, high-demand careers . Browse a complete list of our courses or course series and if you do not see the type of course you are looking for suggest a course or contact us to learn more about designing customized training for your workforce.

 
There is value in conflict. It can even help propel an organization to success. Learn what conflict resolution is and the simple steps to engage in when a conflict appears. Work through your real-life examples to expose how we, as individuals, interpret and respond to conflict differently based on our natural tendencies and personalities. You’ll develop an individual action plan to begin using the newly exposed conflict resolution skills; providing take-away tools you can begin implementing immediately upon your return to work!

Start date: 08/16/18

End date: 08/16/18

Tuition $75.00

Location : Main Campus - Buchanan Hall Location : 
  Main Campus - Buchanan Hall.

Room :  104



View Details »
We live in a world of more intake than ever before. At any given moment, it seems that there are is an infinite list of things competing for our attention: an unanswered email, an incoming text, a task we've been meaning to get to for the last week, and our team member who has a question. It can make us feel like we're playing Whack-a-Mole: trying to keep our heads above water while making progress on our ongoing to-do lists. When this is our reality, it is almost impossible to effectively lead ourselves—let alone other people. At the end of the day, leadership happens in the moments, and in order to lead effectively, we need to be present in those moments. Explore how to increase overall leadership effectiveness by tuning in, clearing out distractions, and creating meaningful connections with the people around us.

Start date: 04/19/18

End date: 04/19/18

Tuition $75.00

Location : Main Campus - Buchanan Hall Location : 
  Main Campus - Buchanan Hall.

Room :  104



View Details »
Having a good memory is important for any job, and we all know that memory becomes less sharp as we age. What we do not all know is how memory works—the different types of memory, how memories become embedded, or how memory retrieval works. Learn about the mystery of memory and how it is related inextricably to listening skills. Gain strategies, tips, and techniques to help increase and improve your listening skills, as well as sharpen your memory.

Start date: 06/21/18

End date: 06/21/18

Tuition $75.00

Location : Main Campus - Buchanan Hall Location : 
  Main Campus - Buchanan Hall.

Room :  104



View Details »
Do you have the skills necessary to make change happen from the ground up?  This session will be an abridged version of an initiative developed for industry to effectively lead and manage positive change both in your professional and personal life.  Changing workplace and societal culture is one of the largest challenges we face today and this session will provide tools and insights how to make positive change a reality.  Our research has found that whether you are an entry level manager, middle manager or executive manager you need different sets of skills.  However, no matter what level you’re at today or you strive to be at in the future, you must be able to cultivate change.  

Start date: 07/19/18

End date: 07/19/18

Tuition $75.00

Location : Main Campus - Buchanan Hall Location : 
  Main Campus - Buchanan Hall.

Room :  104



View Details »
Identifying and solving problems is critical to the success of any leader. Unfortunately, solving problems is like wrestling an octopus; once you think you have it, there is one more challenge to consider. Learn a proven four-step methodology for problem-solving and the things to do to make it successful.

Start date: 03/15/18

End date: 03/15/18

Tuition $75.00

Location : Main Campus - Buchanan Hall Location : 
  Main Campus - Buchanan Hall.

Room :  104



View Details »
Managing up is a hot topic concept; however what we’re seeing and hearing in our workplaces may not always be a best practice. When managing up is done right, it brings value and creates opportunities to achieve success. When done incorrectly, one can find themselves in corporate quicksand.  Learn the truths and fallacies of managing up so you can learn how to execute this human relations phenomenon with integrity and positive results. Gain clarity of what effective managing up is and what it looks like in your company or organization. Learn how managing up can help you gain a better level of satisfaction and engagement in your current role and how it can also advance your career. Be exposed to the do's and don’ts of managing up effectively and removing the brown-nosing stereotype with mutually beneficial tactics and strategies to help you and your boss. Uncover six steps to effectively manage up and showcase your strengths while exceeding your current role’s expectations at your workplace.

Start date: 05/17/18

End date: 05/17/18

Tuition $75.00

Location : Main Campus - Buchanan Hall Location : 
  Main Campus - Buchanan Hall.

Room :  104



View Details »
Mentoring and coaching have come to be used more frequently in organizations to improve leadership competencies and provide employee support. It has benefits for the employer and employee. Develop skills in the development, implementation, and support of coaching and mentoring programs in your workplace. Take home the much-awaited toolkit you have been searching for to improve your employees’ performance and create the working environment that your employees will find truly rewarding. Building on Coaching and Mentoring in the Workplace Course I, C/M II take a further in-depth look at variables involved in employee support. Additionally, in this course you will develop skills in the development, implementation, and support of coaching and mentoring programs in your workplace. Critical analysis and improvement of your programs alongside group dynamics and innovative strategies will also be examined in terms of coaching and mentoring programs. This course offers the much-awaited toolkit you have been searching for to improve your employees’ performance and create the working environment that your employees will find truly rewarding. Agenda - Month One Unit 1 Introduction to Mentoring/Coaching Coaching and Mentoring – Defined Why Mentor or Coach? What are the types of mentoring? (Career development and Skills development) Unit 2 Coaching versus Mentoring (What’s the Difference?) Role Model - Define Which one is right for you? (Assess yourself as a Mentor/Coach) What is Peer Mentoring? Unit 3 The Effective Mentor or Coach (Leadership Tools & Techniques etc.) Setting Realistic Expectations Get Creative Communicate Effectively Unit 4 Issues in Mentoring and Coaching Teamwork (Group Dynamics) Diversity Increasing your Emotional IQ (Civility in the Workplace) Agenda - Month Two Unit 1 Special Employee Considerations in Workplace Coaching and Mentoring Programs The Remote Worker The Part-time Worker/Just-in-Time Workforce Generational Differences The Power Differential Unit 2 Development of a Coaching/Mentoring Program at Your Workplace Setting Your Workplace Goals & Objectives Making Your Workplace A Learning and Growth Organization Buy-in & Rewards Promotion of Your C/M Pr Investment & Support Unit 3 Critical Evaluation of Your Workplace Coaching/Mentoring Program Checkpoints for successful coaching/mentorship programs Successful Workplace Models of Coaching/Mentoring Programmatic and individual evaluations in coaching/mentorship programs When are you “Done”? The Feedback Loop Unit 4 Final Issues to Build On in Mentoring/Coaching in the Workplace Trust Group Dynamics Innovation

Start date: 06/04/18

End date: 07/27/18

Tuition $295.00

Location : Online



View Details »
Especially geared for future leaders in the Gen Y generation (born 1980-1999), the certificate provides how-to practical information on advancing your leadership potential and making a difference in both the workplace and in society. Find out what it takes to become an effective leader. Discover your style of leadership. Discuss task completion, building relationships with your subordinates, becoming socially perceptive to changes in the workplace, utilizing your emotions in a positive and effective manner, and addressing challenging goals. Then learn the unspoken secrets that leaders know and the strategies they employ/exhibit for influencing others. Leadership skills are acquired and learned. You can become a leader if you know the do’s and don’ts; what to say, what not to say; what to do, what not to do. At the end of completing the three course certificate, you will come away with a new understanding, new toolbox of leadership skills, and the information to move your leadership development into high gear.

Start date: 06/04/18

End date: 08/31/18

Tuition $395.00

Location : Online



View Details »
Whether you manage or lead people, collaborative skills are essential to help harness the energy of groups and teams for maximum performance and productivity. Knowledge of collaborative skills will enable you to gain participation quickly, get input and buy-in for building consensus and plan for cooperation to get crucial projects completed. This course will help you explore the principles of collaborative management and gain insight on how to expand your collaborative skills for success of your team or organization. Agenda Unit 1: Principles of collaboration in management -Defining principles of collaboration -Emotions, self-mastery and collaboration - Redirecting teams and group collaboration - Conflict management and facilitation Unit 2: Relationship building - Building relationships fundamentals - Renegotiating failed relationships - Managing collaborative potentials Unit 3: Strategies to tap into group collaborative potential -Harnessing collaborative energy - Responsible communication - Managing collaboration for performance Unit 4 : Your action plan for collaborative management - Setting your management goals - Identify and utilize collaborative resources - Creating a collaborative management action plan

Start date: 03/05/18

End date: 03/30/18

Tuition $245.00

Location : Online



View Details »
Whether you manage or lead people, collaborative skills are essential to help harness the energy of groups and teams for maximum performance and productivity. Knowledge of collaborative skills will enable you to gain participation quickly, get input and buy-in for building consensus and plan for cooperation to get crucial projects completed. This course will help you explore the principles of collaborative management and gain insight on how to expand your collaborative skills for success of your team or organization. Agenda Unit 1: Principles of collaboration in management -Defining principles of collaboration -Emotions, self-mastery and collaboration - Redirecting teams and group collaboration - Conflict management and facilitation Unit 2: Relationship building - Building relationships fundamentals - Renegotiating failed relationships - Managing collaborative potentials Unit 3: Strategies to tap into group collaborative potential -Harnessing collaborative energy - Responsible communication - Managing collaboration for performance Unit 4 : Your action plan for collaborative management - Setting your management goals - Identify and utilize collaborative resources - Creating a collaborative management action plan

Start date: 05/07/18

End date: 06/01/18

Tuition $245.00

Location : Online



View Details »
Whether you manage or lead people, collaborative skills are essential to help harness the energy of groups and teams for maximum performance and productivity. Knowledge of collaborative skills will enable you to gain participation quickly, get input and buy-in for building consensus and plan for cooperation to get crucial projects completed. This course will help you explore the principles of collaborative management and gain insight on how to expand your collaborative skills for success of your team or organization. Agenda Unit 1: Principles of collaboration in management -Defining principles of collaboration -Emotions, self-mastery and collaboration - Redirecting teams and group collaboration - Conflict management and facilitation Unit 2: Relationship building - Building relationships fundamentals - Renegotiating failed relationships - Managing collaborative potentials Unit 3: Strategies to tap into group collaborative potential -Harnessing collaborative energy - Responsible communication - Managing collaboration for performance Unit 4 : Your action plan for collaborative management - Setting your management goals - Identify and utilize collaborative resources - Creating a collaborative management action plan

Start date: 07/02/18

End date: 07/27/18

Tuition $245.00

Location : Online



View Details »
A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion. Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace. Agenda Unit 1 Understanding Conflict - Definition of conflict. - The up side of conflict. - Describe performance expectations related to conflict. Unit 2 Understanding the Conflict Management Model -Using the model -Dialog for a conflict conversation -When to take action and address a conflict situation Unit 3 Conflict Management Case Studies -Review of real world cases -Analyze and evaluate the cases Unit 4 Strategies for success -Creating a standard of performance -Creating your own dialog -Applying the model

Start date: 06/04/18

End date: 06/29/18

Tuition $245.00

Location : Online



View Details »