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Enhance or develop your management, leadership, or supervisory skills. Our engaging instructors will provide you with new techniques you can apply immediately to your work environment.

Hawkeye Business and Community Education provides professional skill development for individuals and businesses. Cutting-edge, rigorous and relevant career and technical education (CTE) prepares youth and adults for a wide range of high-wage, high-skill, high-demand careers . Browse a complete list of our courses or course series and if you do not see the type of course you are looking for suggest a course or contact us to learn more about designing customized training for your workforce.

 
There is value in conflict. It can even help propel an organization to success. Learn what conflict resolution is and the simple steps to engage in when a conflict appears. Work through your real-life examples to expose how we, as individuals, interpret and respond to conflict differently based on our natural tendencies and personalities. You’ll develop an individual action plan to begin using the newly exposed conflict resolution skills; providing take-away tools you can begin implementing immediately upon your return to work!

Start date: 08/16/18

End date: 08/16/18

Tuition $75.00

Location : Main Campus - Buchanan Hall Location : 
  Main Campus - Buchanan Hall.

Room :  104



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Having a good memory is important for any job, and we all know that memory becomes less sharp as we age. What we do not all know is how memory works—the different types of memory, how memories become embedded, or how memory retrieval works. Learn about the mystery of memory and how it is related inextricably to listening skills. Gain strategies, tips, and techniques to help increase and improve your listening skills, as well as sharpen your memory.

Start date: 06/21/18

End date: 06/21/18

Tuition $75.00

Location : Main Campus - Buchanan Hall Location : 
  Main Campus - Buchanan Hall.

Room :  104



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Do you have the skills necessary to make change happen from the ground up?  This session will be an abridged version of an initiative developed for industry to effectively lead and manage positive change both in your professional and personal life.  Changing workplace and societal culture is one of the largest challenges we face today and this session will provide tools and insights how to make positive change a reality.  Our research has found that whether you are an entry level manager, middle manager or executive manager you need different sets of skills.  However, no matter what level you’re at today or you strive to be at in the future, you must be able to cultivate change.  

Start date: 07/19/18

End date: 07/19/18

Tuition $75.00

Location : Main Campus - Buchanan Hall Location : 
  Main Campus - Buchanan Hall.

Room :  104



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Mentoring and coaching have come to be used more frequently in organizations to improve leadership competencies and provide employee support. It has benefits for the employer and employee. Develop skills in the development, implementation, and support of coaching and mentoring programs in your workplace. Take home the much-awaited toolkit you have been searching for to improve your employees’ performance and create the working environment that your employees will find truly rewarding. Building on Coaching and Mentoring in the Workplace Course I, C/M II take a further in-depth look at variables involved in employee support. Additionally, in this course you will develop skills in the development, implementation, and support of coaching and mentoring programs in your workplace. Critical analysis and improvement of your programs alongside group dynamics and innovative strategies will also be examined in terms of coaching and mentoring programs. This course offers the much-awaited toolkit you have been searching for to improve your employees’ performance and create the working environment that your employees will find truly rewarding. Agenda - Month One Unit 1 Introduction to Mentoring/Coaching Coaching and Mentoring – Defined Why Mentor or Coach? What are the types of mentoring? (Career development and Skills development) Unit 2 Coaching versus Mentoring (What’s the Difference?) Role Model - Define Which one is right for you? (Assess yourself as a Mentor/Coach) What is Peer Mentoring? Unit 3 The Effective Mentor or Coach (Leadership Tools & Techniques etc.) Setting Realistic Expectations Get Creative Communicate Effectively Unit 4 Issues in Mentoring and Coaching Teamwork (Group Dynamics) Diversity Increasing your Emotional IQ (Civility in the Workplace) Agenda - Month Two Unit 1 Special Employee Considerations in Workplace Coaching and Mentoring Programs The Remote Worker The Part-time Worker/Just-in-Time Workforce Generational Differences The Power Differential Unit 2 Development of a Coaching/Mentoring Program at Your Workplace Setting Your Workplace Goals & Objectives Making Your Workplace A Learning and Growth Organization Buy-in & Rewards Promotion of Your C/M Pr Investment & Support Unit 3 Critical Evaluation of Your Workplace Coaching/Mentoring Program Checkpoints for successful coaching/mentorship programs Successful Workplace Models of Coaching/Mentoring Programmatic and individual evaluations in coaching/mentorship programs When are you “Done”? The Feedback Loop Unit 4 Final Issues to Build On in Mentoring/Coaching in the Workplace Trust Group Dynamics Innovation

Start date: 06/04/18

End date: 07/27/18

Tuition $295.00

Location : Online



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Especially geared for future leaders in the Gen Y generation (born 1980-1999), the certificate provides how-to practical information on advancing your leadership potential and making a difference in both the workplace and in society. Find out what it takes to become an effective leader. Discover your style of leadership. Discuss task completion, building relationships with your subordinates, becoming socially perceptive to changes in the workplace, utilizing your emotions in a positive and effective manner, and addressing challenging goals. Then learn the unspoken secrets that leaders know and the strategies they employ/exhibit for influencing others. Leadership skills are acquired and learned. You can become a leader if you know the do’s and don’ts; what to say, what not to say; what to do, what not to do. At the end of completing the three course certificate, you will come away with a new understanding, new toolbox of leadership skills, and the information to move your leadership development into high gear.

Start date: 06/04/18

End date: 08/31/18

Tuition $395.00

Location : Online



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Whether you manage or lead people, collaborative skills are essential to help harness the energy of groups and teams for maximum performance and productivity. Knowledge of collaborative skills will enable you to gain participation quickly, get input and buy-in for building consensus and plan for cooperation to get crucial projects completed. This course will help you explore the principles of collaborative management and gain insight on how to expand your collaborative skills for success of your team or organization. Agenda Unit 1: Principles of collaboration in management -Defining principles of collaboration -Emotions, self-mastery and collaboration - Redirecting teams and group collaboration - Conflict management and facilitation Unit 2: Relationship building - Building relationships fundamentals - Renegotiating failed relationships - Managing collaborative potentials Unit 3: Strategies to tap into group collaborative potential -Harnessing collaborative energy - Responsible communication - Managing collaboration for performance Unit 4 : Your action plan for collaborative management - Setting your management goals - Identify and utilize collaborative resources - Creating a collaborative management action plan

Start date: 07/02/18

End date: 07/27/18

Tuition $245.00

Location : Online



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A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion. Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace. Agenda Unit 1 Understanding Conflict - Definition of conflict. - The up side of conflict. - Describe performance expectations related to conflict. Unit 2 Understanding the Conflict Management Model -Using the model -Dialog for a conflict conversation -When to take action and address a conflict situation Unit 3 Conflict Management Case Studies -Review of real world cases -Analyze and evaluate the cases Unit 4 Strategies for success -Creating a standard of performance -Creating your own dialog -Applying the model

Start date: 06/04/18

End date: 06/29/18

Tuition $245.00

Location : Online



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In today’s business environment, employers expect employees to have a solid set of interpersonal skills. The ability to solve problems quickly and effectively is a critical interpersonal skill well worth developing. Using the problem solving model in this course will enable you to be more successful. Interpersonal and businesses relationships fail because of poor problem solving. Find out how to recognize problems and deal with them more appropriately. You will take home techniques relevant for any organization or group context, but can also be easily adapted to work at an individual level. Agenda Unit 1 What is a problem? Detecting and identifying problems Differentiating problems from symptoms Recognizing the business reasons for creative problem solving Structuring problems with observation and fact-finding Unit 2 Identify and Evaluate Solutions Generating multiple solutions to solve problems Selecting the best solution Stretching outside your preferred style Evaluating the risks of taking action vs. not taking action Unit 3 Make and Implement a Decision Utilizing 4 decision-making methodologies to select a solution Exploring the best possible means of implementing the solution Identifying who will implement the solution Committing to a solution Unit 4 Problem Solving Follow Up Expressing organizational benefits Employing the 4 effective methods of obtaining feedback Planning follow up meetings Identifying improvements Documenting success and the process for future reference Continuously practicing your newly developed creative thinking skillsRequirementsInternet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Start date: 06/04/18

End date: 06/29/18

Tuition $195.00

Location : Online



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In today’s business environment, employers expect employees to have a solid set of interpersonal skills. The ability to solve problems quickly and effectively is a critical interpersonal skill well worth developing. Using the problem solving model in this course will enable you to be more successful. Interpersonal and businesses relationships fail because of poor problem solving. Find out how to recognize problems and deal with them more appropriately. You will take home techniques relevant for any organization or group context, but can also be easily adapted to work at an individual level. Agenda Unit 1 What is a problem? Detecting and identifying problems Differentiating problems from symptoms Recognizing the business reasons for creative problem solving Structuring problems with observation and fact-finding Unit 2 Identify and Evaluate Solutions Generating multiple solutions to solve problems Selecting the best solution Stretching outside your preferred style Evaluating the risks of taking action vs. not taking action Unit 3 Make and Implement a Decision Utilizing 4 decision-making methodologies to select a solution Exploring the best possible means of implementing the solution Identifying who will implement the solution Committing to a solution Unit 4 Problem Solving Follow Up Expressing organizational benefits Employing the 4 effective methods of obtaining feedback Planning follow up meetings Identifying improvements Documenting success and the process for future reference Continuously practicing your newly developed creative thinking skillsRequirementsInternet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Start date: 08/06/18

End date: 08/31/18

Tuition $195.00

Location : Online



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Discover the keys to lead customer service with your team. From selecting customer service oriented employees to developing the best processes, you’ll find simple ways to increase your bottom line with outstanding customer service. By saving time and building lifelong customers you will develop lifelong customers.Requirementsnet

Start date: 07/02/18

End date: 07/27/18

Tuition $195.00

Location : Online



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Dealing with difficult personalities and broaching challenging subjects is a workplace necessity and takes skill, tact, and confidence. Gain skills to be an effective team member and leader in the workplace by taking control of the conversation, managing your reactions, and navigating problematic interactions with ease. These skills will guide you to find your voice and communicate effectively in workplace interactions, making day-to-day interactions run smoothly. Agenda Unit 1 Understanding Communication Styles in the Workplace -Define communication spectrum -Learn 4 communication styles -Assess communication style and personality type Unit 2 Communication Skill Builders -Learn verbal diminishers and weak speak -Define executive presence -Develop tool kit for difficult situations Unit 3 Applied Communication Skills -Learn to say what you mean -Practice to mean what you say -Apply strategies for specific workplace situations Unit 4 Dealing with Difficult People -Define barriers to communication -Learn 3 barriers to effective communication -Apply strategies to build bridges

Start date: 06/04/18

End date: 06/29/18

Tuition $245.00

Location : Online



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Especially for future and emerging leaders in Gen Y, come discover the key concepts of being a leader and the best strategies for developing your leadership skills and influence. Learn the unspoken secrets that leaders know and the strategies they employ/exhibit in for influencing others. Leadership skills are acquired and learned. The action takes place in attending meetings, running meetings, interacting with others 1:1, and employing successful techniques to convince and influence others. You can become a leader if you know the do’s and don’ts; what to say, what not to say; what to do, what not to do. Agenda Unit 1 Making Leadership Happen -What leaders do, and don’t do -What Leaders Believe -Attributes of leaders: what characteristics leaders have that others don’t -Making it happen: becoming a leader -Leadership procedures and processes, how leaders work Unit 2 Attending Meetings: Where the Action Is -How to attend a meeting when you are not the leader -The dynamics of meetings -Recognizing the players in a meeting -How to study. The unspoken cues of body language, silence, objections, -Studying/Reading the leader in a meeting Unit 3 The Secrets of Leading Successful Meetings -Creating your meeting agenda and objective -The 5 Secrets of leading an outcome oriented meeting -Getting something passed -Understanding meeting procedures: Bob’s Process Model Unit 4 Change: How to Influence Others -Creating the argument -Delivering the case -Gaining support, before, during, and after meetings -Taking leadership

Start date: 07/02/18

End date: 07/27/18

Tuition $145.00

Location : Online



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