Management & Leadership Classes - Hawkeye Business and Community Education

Management & Leadership

Hawkeye Business and Community Education provides professional skill development for individuals and businesses. Cutting-edge, rigorous and relevant career and technical education (CTE) prepares youth and adults for a wide range of high-wage, high-skill, high-demand careers . Browse a complete list of our courses or course series and if you do not see the type of course you are looking for suggest a course or contact us to learn more about designing customized training for your workforce.

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Handling Hot Customer Situations with a Cool Head

This course will equip participants with the right attitude and strategies to handle customers who are not pleased with the organization so they can m ... View More

Start date: 05/06/20

End date: 05/06/20

Tuition $59.00

Location : Main Campus - Buchanan Hall Location :
Main Campus - Buchanan Hall.

Room : 121

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How to Control Telephone Conversations to Win Customers

This course provides guidelines and best practices enabling participants to work over the phone with customers, and present an image that reflects con ... View More

Start date: 04/15/20

End date: 04/15/20

Tuition $59.00

Location : Main Campus - Buchanan Hall Location :
Main Campus - Buchanan Hall.

Room : 121

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How to Write Clear, Concise Communication to Customers

This course provides guidelines and best practices enabling participants to express ideas clearly, accurately, and professionally in business writing, ... View More

Start date: 04/22/20

End date: 04/22/20

Tuition $59.00

Location : Main Campus - Buchanan Hall Location :
Main Campus - Buchanan Hall.

Room : 121

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SHRM Certification Test Prep

Looking to get SHRM-CP or SHRM-SCP certified? This online course combines expert instruction with the 2019 SHRM Learning System to offer a comprehensi ... View More

Start date: 01/16/20

End date: 04/09/20

Tuition $1,270.00

Location : Webinar / Online Location :
Webinar / Online.

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Succeed by Improving Your Face-to-Face Skills and Win Customers Every Time

This course provides guidelines and best practices enabling participants to work face to face with customers, and present an image that reflects confi ... View More

Start date: 04/08/20

End date: 04/08/20

Tuition $59.00

Location : Main Campus - Buchanan Hall Location :
Main Campus - Buchanan Hall.

Room : 121

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Talent Reality for Healthcare Demo

The Talent Reality® Healthcare simulation is an engaging, informative and highly effective gamification training program designed for all levels of em ... View More

Start date: 10/17/19

End date: 10/17/19

Tuition $49.00

Location : Main Campus - Buchanan Hall Location :
Main Campus - Buchanan Hall.

Room : 121

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The Fundamental Secrets to Customer Service that Win and Keep Customers

This course provides guidelines and best practices for providing outstanding customer service that will enable participants to build, maintain, and in ... View More

Start date: 04/01/20

End date: 04/01/20

Tuition $125.00

Location : Main Campus - Buchanan Hall Location :
Main Campus - Buchanan Hall.

Room : 121

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The Secret to Stellar Customer Service - Internal Customer Service

This course will show the importance of delivering exceptional customer service to others within their organization and its affect to the quality and ... View More

Start date: 04/29/20

End date: 04/29/20

Tuition $59.00

Location : Main Campus - Buchanan Hall Location :
Main Campus - Buchanan Hall.

Room : 108

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Advanced Six Sigma Black Belt

In this final course in the Six Sigma Black Belt program candidates will focus on the improve and control stages of DMAIC. Topics included in this cou ... View More

Start date: 11/04/19

End date: 11/29/19

Tuition $195.00

Location : Online

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Beyond Raising Awareness: Strategy and Evaluation of Advocacy Efforts

Raising awareness is not enough! Social change is baked into the work of many mission driven organizations, but is it effective? Exactly what change a ... View More

Start date: 10/07/19

End date: 11/01/19

Tuition $195.00

Location : Online

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Beyond Raising Awareness: Strategy and Evaluation of Advocacy Efforts

Raising awareness is not enough! Social change is baked into the work of many mission driven organizations, but is it effective? Exactly what change a ... View More

Start date: 03/02/20

End date: 03/27/20

Tuition $195.00

Location : Online

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Business Coaching Certificate

Mentoring and coaching have come to be used more frequently in organizations to improve leadership competencies and provide employee support. It has b ... View More

Start date: 02/03/20

End date: 03/27/20

Tuition $295.00

Location : Online

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Business & Professional Development >> Management & Leadership « back to courses page

Featured Classes

Start date: 05/06/20

End date: 05/06/20

Tuition $59.00

Location : Main Campus - Buchanan Hall Location : Main Campus - Buchanan Hall.

Room : 121

Start date: 04/15/20

End date: 04/15/20

Tuition $59.00

Location : Main Campus - Buchanan Hall Location : Main Campus - Buchanan Hall.

Room : 121

Start date: 04/22/20

End date: 04/22/20

Tuition $59.00

Location : Main Campus - Buchanan Hall Location : Main Campus - Buchanan Hall.

Room : 121

Start date: 01/16/20

End date: 04/09/20

Tuition $1,270.00

Location : Webinar / Online Location : Webinar / Online.

Start date: 04/08/20

End date: 04/08/20

Tuition $59.00

Location : Main Campus - Buchanan Hall Location : Main Campus - Buchanan Hall.

Room : 121

Start date: 10/17/19

End date: 10/17/19

Tuition $49.00

Location : Main Campus - Buchanan Hall Location : Main Campus - Buchanan Hall.

Room : 121

Start date: 04/01/20

End date: 04/01/20

Tuition $125.00

Location : Main Campus - Buchanan Hall Location : Main Campus - Buchanan Hall.

Room : 121

Start date: 04/29/20

End date: 04/29/20

Tuition $59.00

Location : Main Campus - Buchanan Hall Location : Main Campus - Buchanan Hall.

Room : 108

Start date: 11/04/19

End date: 11/29/19

Tuition $195.00

Location : Online

Start date: 10/07/19

End date: 11/01/19

Tuition $195.00

Location : Online

Start date: 03/02/20

End date: 03/27/20

Tuition $195.00

Location : Online

Start date: 02/03/20

End date: 03/27/20

Tuition $295.00

Location : Online

You may also be interested in these classes

Business & Professional Development >> Management & Leadership
« back to courses page

Location : Main Campus - Buchanan Hall Location :
Main Campus - Buchanan Hall.

Location : Main Campus - Buchanan Hall Location :
Main Campus - Buchanan Hall.

Location : Main Campus - Buchanan Hall Location :
Main Campus - Buchanan Hall.

Location : Webinar / Online Location :
Webinar / Online.

Location : Main Campus - Buchanan Hall Location :
Main Campus - Buchanan Hall.

Location : Main Campus - Buchanan Hall Location :
Main Campus - Buchanan Hall.

Location : Main Campus - Buchanan Hall Location :
Main Campus - Buchanan Hall.

Location : Main Campus - Buchanan Hall Location :
Main Campus - Buchanan Hall.